Communicates with customers regarding appliance options when a covered appliance must be replaced. Assists the customer in choosing a replacement appliance, describing features and upgrade opportunities.
Determines the set of features on the customers' current appliance.
Assists the customer in finding a comparable replacement appliance from a preferred supplier.
Offers the customer the option to upgrade appliances, and discusses enhanced features.
Makes contact with customers to discuss product replacement and/or repair options.
Education and Experience Requirements
High school diploma or general education degree (GED) required
1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience
Knowledge, Skills, and Abilities
Knowledge of contract coverage, including systems and appliances
Knowledge of AHS policies and procedures
Conflict resolution skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Adapt to a fast-paced environment
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.