Serves as a primary point of contact for all HR related needs for multiple assigned functional groups, and partners and advises groups on HR practices, policies, procedures, and programs to drive higher function performance. Partners with assigned functions to drive company programs and initiatives within assigned functions, and aligns HR functional support with client needs where gaps exists to help the function better perform by leveraging programs, tools and resources with associate relations, employee/labor relations, compensation, orientation and training, recruitment and on-boarding, safety and health, benefits, engagement, talent development and management.
Provides coaching to client groups and leadership teams to drive open dialogue promoting development of leadership team.
Partners with leadership team to identify pipeline of internal and external talent and successors through partnerships with recruitment and direct support to ensure proper fit and continuity of talent for key roles.
Investigates associate complaints and concerns, or collaborates with Associate Relations to investigate and resolve external charges, audits and inquiries
Analyzes HR statistics including turnover, associate/customer retention, and compliance and identifies strategies for improving or mitigating issues/trends.
Collaborates with management to facilitate periodic talent reviews and workforce planning including associate development plans, JAS development, org design, performance management, and RIF planning.
Attends department management and operations meetings or seminars
Participates in corporate projects and teams to lead, create, drive or implement HR initiatives in assigned client group or across BSC.
Drives HR compliance by advising management regarding company policies, procedures and employment laws and assisting with decisions which support positive employee relations
Coordinates the annual performance review, merit process, and drives calibration discussions with client groups to drive rating consistency, objectivity and proper rating of talent.
Facilitates HR-related training, coaching, mentorship, discussion-delivery, mediation as needed.
Education and Experience Requirements
Bachelor's degree in human resources or a related field and 2-7 years of human resources generalist and/or employee/labor relations experience required, or an equivalent combination of education and/or experience.
1-2 years of management experience required
HR certification (PHR/SPHR) strongly preferred
Workforce reduction planning, execution required
Knowledge, Skills, and Abilities
Growth/Customer Focus - Strong, proven track record of internal client management Get Results - High execution focus & proven ability to change direction without losing focus on execution and driving tasks to completion. Strong organizational and project management skills
Champions Change - Ability to influence leadership within assigned groups to move forward with key initiatives
Make People Better - Strong ability to identify key talent and drive critical development needs to build bench within areas of responsibility
Judgment - Strong judgment
Accountability - Strong organization and planning that facilitates a focus on execution of multiple client groups within an agreed upon service-level timeline
1-2 years in talent identification/recruitment a plus
Communication - Excellent verbal, written, and presentation skills with strong communication skills at the executive leadership level. Ability to concisely craft a message based on key audience to deliver critical points, drive to conclusion, and move to key decision/outcome within strict timelines effectively.
Knowledge and skill with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Individuals with Disability/Sexual Orientation/Gender Identity.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.