Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding pricing, scheduling, and shipping.
Answer incoming phone calls from franchise owners to place product and equipment orders
Track the shipment of existing orders
Assist with product and equipment related questions or problems.
Input product orders into accounting database (JDE) & print pick tickets to the designated Distribution Center.
Resolve all problems with franchise owners & vendors promptly and efficiently.
Receive and distribute fax, email and online orders to Product Support Team for entry.
Check printed orders for accuracy.
Provide back up support to other team members as needed.
Education and Experience Requirements
High school or equivalent, 2 years of customer service experience
Knowledge, Skills, and Abilities
Excellent phone and customer service skills
Strong desire and ability to learn new tasks and product line information
Good math skills and basic computer skills
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.