Position Overview Responsible for managing and directing the activities of a Contractor Relations region. Responsible for achieving a contract cost budget and maintaining and growing the contractor network to achieve a positive customer experience. Ensures contractors within their region are compliant with the business unit procedures and licensing requirements. Responsible for a team of Regional Representatives and Support Specialists.
Meets or exceeds yearly operational contract cost standards established by the Company.
Manages contractor performance through quality metric such as NPS and Contractor Scorecard.
Oversees the recruiting, training and evaluation of contractor network.
Ensures continuous communication with other managers to achieve business goals.
Drives achievement of assigned goals, metrics and key performance indicators.
Coaches and develops direct reports to ensure a strong cohesive contractor relation teams.
Directs all function-related activities within the scope of the operations.
Defines and recommends objectives, develops short and long term plans and programs to support company goals and budgets.
Reviews performance against plan and approves changes in directions as needed.
Bachelor's degree and 3 years of customer service operations experience required, or an equivalent combination of education and experience
1 years of management experience required
Excellent leadership and interpersonal skills
Analytical / Budgeting skills
Attention to detail
Ability to communicate effectively with large and small groups
Ability to influence and persuade others in the process of change management
Prioritize, multi-task and work within a deadline
Strong problem solving, decision making and communication skills
Lead and direct the work of others
Computer skills (Microsoft Word, Excel, Outlook)
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.