Wil-Kil Pest Control has an excellent opportunity for an experienced Pest Management Professional who is ready to take their career to the next level. The Sales & Service Manager will be responsible for managing a team of service technicians in an assigned territory. He/she will be responsible for the team achieving revenue, sales, client loyalty/retention, DSO and quality metric standards/expectations, as well as ensuring the team is providing high quality service to clients.
Manage team of service technicians offering coaching, technical guidance and skill development. Conduct annual performance reviews of staff.
Participate in the hiring process of direct report service staff in conjunction with the Regional Manager.
Work with Regional Manager and HR to determine and implement appropriate accountability, disciplinary action or termination when necessary.
Fully train new hires in the field and document training to meet company standards.
Provides guidance and assistance to the team in resolving client concerns.
Accountable for achieving budgeted profit, sales, revenue, client loyalty/retention and DSO goals.
Responsible for the completion and documentation of all quality audits scheduled in assigned area and appropriately addressing all identified service issues.
Ensure that all technicians complete their assigned route work by the end of each month.
Manage routes and account assignments for efficiency. Ensure coverage for vacations, holidays, and illnesses.
Accurately and personally conduct quarterly safety review and inventory of technician vehicles.
Monitor cost control measure and report variances to Regional Manager.
Work with Regional Manager on the budgeting process and setting sales and revenue goals.
1-3 years of sales or route sales experience
3-5 years of pest control experience
Associates degree or equivalent experience, Bachelor’s degree preferred
Required State Certifications
Prior supervisory experience preferred
Must possess a valid driver’s license
Ability to read, understand and interpret chemical labels and required safety precautions
Exceptional time management skills, effectively organizes own work, works within tight deadlines
Detailed oriented, diligently checks work, notices error or inconsistencies
Copesan is an alliance of premier pest management Partner companies providing quality pest solutions to businesses throughout North America. Since 1958, Copesan continues to deliver quality pest management solutions, incorporating green principles, to protect the brands of our national account clients and consumers.