Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains on-going customer relationships. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required. Acts as customer contact regarding pricing, scheduling and shipping.
Responsibilities 1. Handles customer calls/correspondence for scheduling and inquiries 2. Offers assistance to customers with service, billing or other issues 3. Records all customer information and call history information accurately on appropriate paperwork or electronic systems 4. Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements 5. Maintains level of knowledge and understanding of features of service, operating systems, marketing promos and special offers
Education and Experience Requirements
High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
Six (6) months to one year clerical or customer service experience Knowledge, Skills, and Abilities
Basic knowledge of Microsoft Word, Excel and Windows
Oral and written communication skills
Ability to type 25 wpm
Ability to utilize a personal computer or CRT
Ability to work in a stressful, face-paced environment
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.