Contributes to the development and design of general and specific business unit training programs that focus on standard concepts, competencies, operating processes, procedures, and systems. Researches and recommends training programs. Conducts training needs assessments to identify and analyze performance gaps. Facilitates general and specific business unit training programs that focus on general concepts and competencies.
Contributes to the development and design of general and specific business unit training programs that focus on standard concepts, competencies, operating processes, procedures, and systems.
Researches and recommends training programs to ensure timely, relevant, and cost effective training in accordance with program objectives.
Conducts training needs assessments to identify and analyze performance gaps for consultation with management.
Facilitates general and specific business unit training programs that focus on general concepts and competencies (e.g. supervisory skills, conflict resolution, process improvement); uses and adjusts supplemental training materials and activities to support learning transfer.
Reviews and maintains records for training programs, including, but not limited to, course evaluations and associate participation, and analyzes data and trends to recommend program changes.
May serve as an internal resource to assist associates and managers in meeting associate development needs.
May travel as needed.
Education and Experience Requirements
Bachelor's degree or equivalent experience required
2-3 years of training and development experience required
Knowledge, Skills, and Abilities
Knowledge of training and development practices and methods
Presentation and meeting management skills
Skill and ability to facilitate and conduct instructor-led and/or virtual training
Professional written and verbal communication skills, including presentation skills
Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
Professional written and verbal communication skills, including group facilitation, influencing and persuading others
Ability to organize, manage and lead assigned projects
Ability to provide clear and concise feedback
Attention to detail and analytical skills
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.