| ||Under the direction of the HR Manager, effectively collaborates with leadership of assigned client groups through the administration of HR strategy and initiatives that support overall business objectives. There is a strong focus on change management, employee engagement and the development of leadership talent within the business. |
The ideal candidate will come from a fast paced contact center environment and be able to demonstrate experience as an HR leader displaying sound knowledge and understanding of best practices across all HR disciplines. Strong relationship building, negotiation, influencing, problem solving and conflict resolution skills are essential. You will have worked in a generalist HR capacity for at least five to seven years, ideally in a client facing role. A flexible and professional approach to an evolving, fast paced and dynamic environment is essential, and outstanding written and verbal communication skills are required.
1. Administers and supports HR processes for assigned business unit, including on-boarding, off-boarding, payroll, FMLA, leaves of absence, safety and worker's compensation and unemployment claims processing
2. Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
3. Advises managers and assists with positive associate relations activities; participates in the investigation and resolution of basic associate relations issues
4. Supports recruitment efforts for exempt and non-exempt associates by facilitating requisitions and coordinating with Talent Acquisition
5. Facilitates and supports HR projects and conducts HR-related training (e.g., new hire orientation, benefits orientation, safety/ergonomics, HR compliance, positive employee relations, etc.).
Partners with HR Manager in the development and execution of HR strategies that support business objectives and values. Perform broad professional human resources activities to support policies and programs including engagement, change management, on-boarding, orientation, job evaluation, job descriptions, performance & talent management, HR compliance, affirmative action and employee relations. Expertise in FMLA is required.
Coaches managers on communicating and implementing change within their departments
Coaches managers on the performance management process and the creation and implementation of performance improvement plans
Proactively manages legal risk; ensures compliance with HR policies and governmental regulations
Provides coaching and/or programs to address business issues related to areas such as workforce planning/selection, compensation, retention, work group's organizational structure, associate development, succession planning and talent management
Proactively identify gaps in current practices and routines as compared to future state alignments. Recommend solutions to remedy any such gaps.
Identify, recommend, develop and implement programs or processes to address business needs.
Coordinate effectively with ServiceMaster's Centers of Excellence, leveraging their resources, knowledge, support and full capability.
Desired Skills and Experience
Experience working in a fast paced call center environment preferred
Knowledge of HR practices including FMLA, employment, change management, employee engagement, talent management, performance management, learning and development, employment law, employee relations and HR metrics.
Strong results orientation with a focus on quality.
High professional standards; strong customer service mentality; can be trusted to maintain confidentiality; positive attitude.
Strong interpersonal skills with demonstrated ability to partner and build relationships with managers and associates.
Ability to multi-task, establish priorities and work independently.
Strong analytical, problem solving and decision making skills.
Ability to analyze and interpret quantitative and qualitative data.
Project and time management skills.
Excellent written, verbal and presentation skills.
Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook).
Working knowledge of PeopleSoft (active PeopleSoft implementation is ongoing)
Strong attention to detail.
Education and Experience Requirements
Bachelor's degree in human resources or a related field and 5+ years of human resources generalist and/or employee/labor relations experience required, or an equivalent combination of education and experience
HR certification (PHR/SPHR) strongly preferred
Master's degree in Human Resource Management or related field preferred
HR generalist skills, including employee relations and employment law, benefits (including third party FMLA management) compensation, performance management, recruitment, and training and development
Ability to deliver HR programs which effectively address business issues
Proven coaching and conflict resolution skills
Successful track record of delivering superior client service
Ability to focus time, resources, energy and actions are focused on business unit priorities
Ability to work collaboratively with business leaders in a remotely managed environment
Excellent verbal and written communication skills required; presentation and platform skills preferred.
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability