Responsible for supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling.
Supervises, coaches, monitors, advises and provides feedback to associates to achieve individual and department sales goals.
Implements policies and procedures and recommends new approaches for continual improvement in department sales.
Ensures accurate associate data files, including payroll, personnel and performance.
Maintains staffing and scheduling to meet department needs.
Education and Experience Requirements
Bachelor's degree and 3+ years of telesales operations experience and/or related training required, or an equivalent combination of education and experience
Knowledge, Skills, and Abilities
Knowledge of telesales operations
Knowledge, skill and ability to motivate sales performance and drive results
Skill and ability to lead and supervise the work of others
Skill and ability to prioritize and multi-task within a fast-paced sales environment
Verbal and written communication skills
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.