Analyzes system functional requirements. Manages escalations from the business through the appropriate channels. Gathers data, analyzes metrics and verifies information on business processes for any functional area to prepare detailed business functional documentation to other solutions team or directly to IT. Analyzes data by building business specific reports and creating queries. Assists with the design and implementation of user acceptance testing (UAT), resolving issues, and deployment.
Responsibilities 1. Analyzes functional requirements to determine impact on business objectives and provides insight into potential system constraints. 2. Manages escalations from the business through the appropriate channels. Manages the escalated issues and creates status updates. 3. Stewards project documentation through the review, revision, and acceptance process. 4. Gathers data, analyzes metrics and verifies information on business processes for any functional area and delivers detailed business functional documentation to other solutions team or directly to IT. 5. Supports the software development process by providing clarification, writing necessary change requests, and providing other requested information to the development team. 6. Analyzes data by building reports, scripts, and complex queries. 7. Provides testing support or direct testing efforts of assigned QA resources as project deliverables are received and evaluated. Manages and provides reporting for UAT testing efforts with the business team. 8. Provides production support, troubleshooting, research, and analysis as needed to support the business team.
Education and Experience Requirements * Bachelors Degree in Computer Science, Information Systems, or related field with 3-5 years of business process analysis experience required, or an equivalent combination of education and experience * SQL knowledge and experience preferred
* Business process analysis * Ability to organize, prioritize, and complete many simultaneous requests of differing sizes. * Familiarity with and experience contributing to all stages of the Software Development Cycle. * Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.