Position Overview Responsible for improving the productivity of assigned group of service and sales representatives. Implements, coordinates, and presents the new hire training and development program. Provides mentoring, coaching, as well as formal facilitation to new service and sales groups. Partnering with the field leadership team, trains and coaches new associates in the proper use of materials and customer service skills to maximize the effectiveness of our services and improve the overall customer experience. Provides input into the development of specific regional training needs. Assists the Regional Director in the coordination of regional activity.
Job Responsibilities 1. Mentors new associates as prescribed by the training program. Coaches under-performing service associates. 2. Maintains training calendar for all Aspire training. 3. Facilitates, or delegates, various Aspire classes each month. 4. Reviews supplied materials from new associate's to identify patterns of behavior and identify trainee challenges. Conducts follow-up studies of completed training to evaluate and measure results. 5. Monitors, coaches, and develops training team to provide effective growth and development opportunities. 6. Plans, organizes, facilitates, and orders supplies for associate training programs. 7. Provides product and service training at all levels (basic to expert) in the field to branch associates. 8. Works with service associates to evaluate and identify improvement opportunities and provides feedback. 9. Communicates with relevant leaders regarding training needs and the performance of individual service associates. 10. Maintains communication with other regional training managers to gain broad perspective of market and adapt innovative initiatives. 11. Communicates and coordinates with the IT and Training Departments regarding the usage and issues relating to service tools/training.
Job Requirements 1. Bachelor's degree or equivalent experience required 2. 5+ years of training experience required 3. 1-2 years supervisory experience preferred 4. Knowledge of training practice and methods 5. Presentation and meeting management skills 6. Skill and ability to facilitate and conduct instructor-led classroom and/or virtual training to support knowledge/learning transfer 7. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations 8. Ability to write reports, business correspondence, and procedure manuals 9. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public 10. Ability to maintain valid driver's license 11. Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications 12. Strong verbal and written communication skills 13. Willingness to travel up to 75% of time
Physical Demands and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.