Responsible for the successful operation of a call center. Activities may include inbound calls, outbound calls, or both. Responsibilities may include the growth and profitability of specific product lines, staffing and operations, customer services, developing and implementing product/service standards.
Responsible for the strategic planning and execution of all call center operations
Manage and lead the processes for continuous improvement of the overall customer experience
Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to call center
Engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities
Highly visible in their role to enhance employee engagement, service levels, knowledge, skills and morale
Design motivational contests, awards, and incentive plans
Bachelor degree preferred
8+ years of call center experience leading a 300+ seat center
Home warranty industry or experience selling a virtual product – highly preferred
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Individuals with Disability/Sexual Orientation/Gender Identity.
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.