OVERVIEW: As the Configuration Management Database (CMDB) Manager, your role will include applying your CMDB expertise and experience to an enterprise-wide effort to align Technology teams to a single set of tools and processes for IT Service Management.
RESPONSIBILITIES: -Continue to improve a BMC-based CMDB (Remedy) -Aiding in the process by which discovery tools capture IT Systems and subsequently populate the database. -Ensuring processes and people are in place thereby allowing accurate information is recorded in the discovery process. -Owning the process by which relationships are created in the CMDB, such as key IT and business services and applications to servers and databases and any other infrastructure device as required. -Promoting best practices through formal and informal education and training. -Liaising with other process owners and functional areas (eg. Change Management, Problem Management, etc.) -Working closely with Service Reporting to ensure that key metrics and KPIs are monitored and measured to ensure value is delivered. -Aiding in the deployment of the CMDB auto-discovery process, that will capture IT Systems and populate the database. -Ensuring accurate information is recorded in the discovery process. -Establishing naming styles and conventions for the Configuration Items to be managed and controlled. -Manually creating relationships in the CMDB, such as key IT, business services, applications to servers and databases when reconciling data. Fixing discovery took to ensure manual intervention no longer needed. -Designing and seeking agreement on the scope of the Configuration Management processes, including the items to be controlled, the proper security level for these items, and the information to be captured and recorded. -Improving the effectiveness of the Configuration Management database tools and services. -Ensuring all data complies with legal standards and regulations. -Assuring that all information is protected and backed-up. -Participating in monitoring, testing, and performing recovery operations with stored and archived data and images using network storage devices. -Regular reporting to the functional teams and senior leadership. -Managing onboarding and integration of toolset with stakeholders. -Facilitating onboarding of new teams to the CMDB. This role also involves establishing a formal process governance model which includes the definition, measurement and monitoring of best practice key performance indicators, and well as the creation of a culture of continual service improvement. This role includes executive level communications and reporting.
REQUIRED: - Bachelors Degree in related field and minimum 5 years of relevant business experience required - Ability to manage and resolve conflicts - Deep understanding of IT Service Management processes, particularly those relating to Configuration Management - Ability to guide functional discussions and initiatives across departments - Ability to create short-term and long-term departmental plans for business, production and organizational priorities - Applies business and management expertise to achieve financial and operational objectives
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.