Rollins, Inc. is a global consumer and commercial service company. Through our subsidiaries, we provide the most accurate, comprehensive and efficient pest management services for both residential and commercial customers. We are looking for a Renewal Accounts Analyst to work in our Rollins Support Center location. The individual in this position supports operations to analyze customer accounts and ensure timely problem resolution. They will provide assistance regarding Company policy and procedure with A/R system, charge customer credit cards for payments and apply payments to customer accounts, update accounts when operations or the call center accepts payments, research and resolve several hundred reconciling items (errors created by operations) reported monthly by accounting, ensure customer information is accurately maintained to minimize the Company’s liability associated with termite damage claims, research correspondence and customer checks sent to us that could not be identified and/or deposited and then determine appropriate disposition of payments and lastly, handle several administrative duties for the department and serve as backup to all other positions in the department.
Duties and Responsibilities:
Provides a significant level of support to operations in termite renewal account maintenance, billing issues and problem solving. This includes training on the A/R systems and Company Policies and Procedures, requiring this individual to be a reliable resource in both related to billing issues.
Review and approve/deny operations-requested changes to customer addresses, guarantees and cancellations of termite accounts. This is critical as it helps minimize our liability associated with termite guarantees.
Research correspondence and customer payments returned to us by the lockbox vendor that could not be deposited and determines appropriate disposition.
Process credit card payments. These funds must then be applied to the customers’ accounts.
Research and resolve A/R transactions generated by operations that our A/R system was unable to record in the appropriate manner for the appropriate customer.
Acquire operations management approvals to process credit allowances generated by operations on customer financed accounts having payment or service issues.
Back up other department positions and handles any other projects as assigned by department management.
Good customer service
Oral and written communication skills
Problem solving skills
Ability to take charge on all A/R-related functions
Ability to analyze customer payment and billing history
Education: Two years college, or equivalent work experience
Experience: Three to five years’ work experience with cash application knowledge. Good working knowledge of accounts receivables (A/R) systems, Excel, Outlook and Word.
Internal Number: 1320237
About Rollins, Inc.
Rollins, Inc. is a premier global consumer and commercial services company. Rollins is a company with financial stability who’s been around for more than 100 years. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Orkin Canada, Western Pest Services, Critter Control, Inc., The Industrial Fumigant Company, TruTech LLC., Rollins Australia, Waltham Services LLC., PermaTreat, and Crane Pest Control, we provide the most accurate, comprehensive and efficient pest management services for the hospitality, food services, industrial, retail and institutional markets to over 2.0 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico and Australia from over 700 locations.