Junior Accounts Receivable Analysts provide excellent customer service and billing expertise to Orkin’s internal and external customers. The Junior Analyst will ensure invoice format, prices, and frequencies are accurate by reviewing and understanding invoicing requirements as outlined in customer contract. The Junior Analyst will ensure customer accounts receivable balances are accurate by performing account analysis and maintenance. ARA’s are to perform necessary account reconciliation to maintain account status of current and up-to-date with no A/R issues while minimizing bad debt risk and optimizing cash flow.
Duties and Responsibilities:
Maintain timely turnaround, as specified, or not to exceed 48 hours for adjustments, customer request, phone messages, e-mail etc.
Maintain a portfolio of a minimum $250,000 in monthly revenue.
Reconcile customers detail accounts receivable and initiate account adjustments to ensure proper AR balances are maintained and G/L revenue recognized.
Manage assigned accounts in JDE, BOSS and FOCUS to ensure correct billing, A/R and revenue.
Analyze AR portfolio to ensure maximum cash realization, reduced delinquencies and write offs.
Ensure payments are applied properly, ensuring proper documentation from the customer.
Resolve AR issues with customer by initiating appropriate calls, emails and letters.
Review invoice data where possible before release to ensure correct invoicing of customer.
Inform management of potential issues that may result in customer dissatisfaction.
Ensure customer is being properly invoiced per their specifications and contract terms.
Process any necessary adjustments in a timely manner to keep account well maintained.
Review daily cash batches to confirm accurate application of funds.
Follow collection processes and procedures and recommend accounts be suspended to minimize risk of revenue loss.
Assist all internal and external customers with questions concerning billing, revenue, G/L, services, contracts, additional services and cancellations.
Assists with special projects as assigned.
Ability to function as a positive agent of change and of creating a positive, engaging work environment.
Ability to take charge and work independently on all A/R related functions.
Proficiency with forecasting, planning and explaining results vs. objectives, to include strong strategic thinking and analytical thinking skills.
Highly collaborative in working with internal cross-functional business partners to resolve billing problems and streamline shared processes.
Strong customer service skills, as it relates to both internal and external customers.
Excellent written and verbal communication skills, to include the ability to communicate professionally and concisely.
Organized and detail oriented.
Problem solving ability.
Proficiency with A/R processes and procedures.
Proficiency with cash application process.
Account reconciliation experience involving multiple transactions and the ability to compare customer’s payment history to the GL transactions.
Follow-up and follow-through skills.
Ability to communicate negative messages in a positive manner.
1-3 years of AR experience in a fast-paced environment with a strong focus on achievement of results and customer service. Basic Experience with Accounting, Customer Service, G/L and AR Systems. Basic knowledge of JDE and Proficiency with Excel, Outlook, and Word.
Internal Number: 1318675
About Rollins, Inc.
Rollins, Inc. is a premier global consumer and commercial services company. Rollins is a company with financial stability who’s been around for more than 100 years. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Orkin Canada, Western Pest Services, Critter Control, Inc., The Industrial Fumigant Company, TruTech LLC., Rollins Australia, Waltham Services LLC., PermaTreat, and Crane Pest Control, we provide the most accurate, comprehensive and efficient pest management services for the hospitality, food services, industrial, retail and institutional markets to over 2.0 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico and Australia from over 700 locations.