Rollins, Inc. is a global consumer and commercial service company. Through our subsidiaries, we provide the most accurate, comprehensive and efficient pest management services for both residential and commercial customers. The Rollins Support Center (RSC) helps to support our family of companies. Our Claims Manager analyzes, recommends and implements effective and efficient claims management processes to minimize total cost of risk, support the Company’s objectives, minimize risk to people, property and other assets, and preserve earnings and brand equity. Responsibility includes multi-lines claims oversight and management, primarily Workers’ Compensation. Management of vendors, including third party claims administration, defense counsel, consultants, and other external parties related to claims processes.
What’s In It for You?
Challenging position with a very stable and reputable company
Benefits (Medical, Dental, Vision, etc.) with 100% preventative
Free Health advocate that offers personalized assistance
Retirement Benefits (401k, Stock Purchase)
Tuition Reimbursement and Scholarship for Children
Identity Theft Protections, Pet Insurance and other Discount Programs, etc.
Develop claims management goals, objectives and strategic plans based on business impact, available resources and budget.
Effectively collaborate with additional claims team members.
Oversee claims management internal and external activities, including but not limited to claim processing and assessment, settlement evaluation and negotiation, vendor management, and other functional responsibilities.
Recommend metrics, programs and processes to effectively manage continuous improvement of post-loss claims management.
Establish and maintain vendor relationships and measure performance of third party service providers.
Support development, analysis, management of the casualty reserve, working with external vendors and internal teams.
Act as liaison with internal field operations management to:
Report on claim trends
Review and consult regarding claim reserve levels
Provide training for field operations regarding the claims process
Advanced working knowledge of Workers’ Compensation statutory requirements, with strong experience preferred with California Workers’ Compensation claims management; working knowledge of other coverage lines, including but not limited to, general liability, auto liability, property, crime and management liability.
Ability to analyze data and formulate action plans.
Experienced in claim negotiations and settlement practices.
Advanced working knowledge of Risk Management Information Systems (RMIS) systems and reporting.
Experience working with and ability to negotiate terms of third party service agreements with TPA, Carriers, and other Service Providers.
Strong leadership and problem solving skills.
Excellent written and verbal communication skills.
Strong teamwork skills.
Excellent customer service skills supporting field operations organization.
Commitment to continuous improvement.
Bachelor’s Degree required, Risk Management or Finance degree preferred
CPCU, ARM, or AIC preferred
Georgia Adjuster License preferred
Minimum of 5-8 years multi-lines claims management with multi-jurisdictional experience in a corporate risk management department, insurance broker or insurer
Internal Number: 1319789
About Rollins, Inc.
Rollins, Inc. is a premier global consumer and commercial services company. Rollins is a company with financial stability who’s been around for more than 100 years. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Orkin Canada, Western Pest Services, Critter Control, Inc., The Industrial Fumigant Company, TruTech LLC., Rollins Australia, Waltham Services LLC., PermaTreat, and Crane Pest Control, we provide the most accurate, comprehensive and efficient pest management services for the hospitality, food services, industrial, retail and institutional markets to over 2.0 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico and Australia from over 700 locations.