Rollins, Inc. is a global consumer and commercial service company. Through our subsidiaries, we provide the most accurate, comprehensive and efficient pest management services for both residential and commercial customers. The Rollins Support Center (RSC) helps to support our family of companies. The Sales Support Coordinator will serve as the administrative resource for individually assigned portfolios annualized over $3.25 million as it relates to client relationships and service facilitation. They will receive requests for service or other support from commercial/high profile and special handling customers as well as internal customers. The coordinator will also pass requests to appropriate persons and follow up with the customer to ensure their satisfaction.
What’s In It for You?
Challenging position with a very stable and reputable company
Benefits (Medical, Dental, Vision, etc.) with 100% preventative
Free Health advocate that offers personalized assistance
Retirement Benefits (401k, Stock Purchase)
Tuition Reimbursement and Scholarship for Children
Identity Theft Protections, Pet Insurance and other Discount Programs, etc.
Duties and Responsibilities:
Responds to inbound phone calls or emails from clients, branches and National Account Managers to support clients requesting service, information and other assistance.
Enters customer requests into computer system and contacts service branch to verbally pass on requests.
Provides explanation of service to customers.
Performs quality calls to ascertain customer satisfaction.
Makes calls to branches to resolve service issues.
Receives and updates service request.
Facilitates customer information changes in systems.
Independently makes day to day decisions as it relates to sales support management.
Creates, mails and emails customer reports to external and internal clients..
Serves as initial Client Services liaison for resolution of customer inquiries.
On-boarding new clients while reviewing AR expectations within department guidelines.
Manages console entries to ensure requests meet contract requirements while also managing WO/POs for those required.
Assists with backlog and other reports to ensure customer expectations are met.
Collaborate with service branches to ensure emergency situations have been handled and solved, recorded appropriately and closed as applicable.
Some travel may be required.
Experience in a National Account or other high profile customer contact with multi-location and high-revenue customer base.
Must have strong working knowledge of the following operating administrative functions: National Account Sales, Client Service Processes and Procedure.
Ability to execute multiple projects/deadlines.
Must have the ability to facilitate RFP/RFI audits.
Excellent verbal and written communication skills and computer literate.
Education: High school diploma
Experience: Must have a minimum of 5 years in a high profile administrative function within a sales team environment.
Internal Number: 1321015
About Rollins, Inc.
Rollins, Inc. is a premier global consumer and commercial services company. Rollins is a company with financial stability who’s been around for more than 100 years. Through its wholly owned subsidiaries, Orkin LLC., HomeTeam Pest Defense, Orkin Canada, Western Pest Services, Critter Control, Inc., The Industrial Fumigant Company, TruTech LLC., Rollins Australia, Waltham Services LLC., PermaTreat, and Crane Pest Control, we provide the most accurate, comprehensive and efficient pest management services for the hospitality, food services, industrial, retail and institutional markets to over 2.0 million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico and Australia from over 700 locations.